We have collected an extensive list of some of the most commonly used terms and acronyms within the
EPOS (Electronic Point of Sale) industry, including a definition that explains what each term
A/B testing (bucket tests or split-run testing) is a controlled
experiment with two variants, A and B. It is a form of statistical
hypothesis testing or "two-sample hypothesis testing" as used in the
field of statistics. In online settings, such as web design (especially
user experience design), the goal of A/B testing is to identify changes
to web pages that increase or maximize an outcome of interest (e.g.,
click-through rate for a banner advertisement).
An Acquiring Bank enters into an agreement with a business and provides
a bank account to deposit credit card payments into. It exchanges funds
with the Issuing Bank and places these funds into the Merchant Bank
Account minus any fees.
A blog originally came from the word “weblog” or a “web log”. You can
think of it as an online journal or diary, although blogs are used for
much more now, like online journalism. A blogger is someone who blogs,
or writes content for a blog. Blogging is the act of writing a post for
A drawer, usually set in a cash register or EPOS system, that holds cash
tendered from sales, as well as credit card receipts and other paperwork
and change. Cash drawers should be secure and resistant to force.
Simple mechanical device used for recording sales and storing cash
during a sale or transaction where money is exchanged for goods.
Although technically incorrect, Electronic Cash Registers and EPoS
systems are also referred to as Cash Register.
Customer Facing Display (CFD) is a second screen/display which shows
customers, what they are ordering along with prices and total. It is
also used to display promotions, greetings and other information of
benefit to the customer.
CID means ‘Caller ID’, this is the number of the caller sent down the
phone. TouchPoint and many other EPOS systems are capable of capturing
this number and using it to look up customers in their database for
capturing against telephone orders for home delivery
Hosted service delivered over the Internet to both fixed and mobile
devices. The service or application processing is performed within the
hosted environment, with just the user interface component available on
the user's device via the Internet. The internet is often referred to as
the cloud due to the nebulous way the infrastructure is routes data, the
actual network paths are abstract concepts with no defined route from
start point to endpoint, hence the term cloud based for services
delivered through the internet.
A method of payment that uses a "tap" or "swipe" method on the
credit/debit card to allow low value payments for goods without the need
to authorise the payment through traditional means such as PIN. Aimed to
speed up payment for low value sales. Some contactless payment systems,
such as Apple Pay, may include a biometric element (e.g. fingerprint)
for additional security.
‘Customer Relationship Management’ is a term used for the practices,
analysis and technologies for customer interactions and data throughout
the customer lifecycle; the aim is to improve the business relationships
A screen facing the customer connected to the EPoS system that displays
relevant information to the customer such as the sale information,
additional offers, upselling or other promotions, loyalty balance or
Digital signage uses digital screens or monitors to provide information,
way finding, place making, exhibitions, public installations, marketing
and outdoor advertising through use of content management systems and
digital media distribution systems. These create a customised experience
for the target user.
‘Electronic Data Interchange’ is the standardised format for electronic
exchange of data and documents between computer systems and business
partners; for example, between a PoS system and back-office systems from
Software is often sold under licence to be used, a legal instrument
governing the use and redistribution of the software; the caveats of
which are usually defined through End User Agreements or Terms and
Conditions. An EPoS licence is granted to a User to use the EPoS
software, normally in exchange for money and in accordance with any
applicable End User Agreements.
A computer device that runs the Point of Sale software, this is more
complex than an Electronic Cash register and can be programmed to
perform complex operations, store and create reports, manage stock or
control and interface with other applications.
Known as the FCA, this UK based organisation gives accreditation to
suitable organisations such as Panda EPOS to offer customers in
particular sole traders and partnerships (who require regulated
agreements) when lease hiring equipment and software. Panda EPOS is an
FCA authorised firm (ref. number: 760936). For more information see this
link www.fca.org.uk . More information available on request.
‘High Amount Lock Out’, feature to prevent ringing in very high values
by mistake. EG mistyping £1,000.00 instead of £10.00 the effects of
which can be limited by locking out high values. Mainly used on products
with an Open or Miscellaneous price.
"Broad category within the service industry including Cafes,
Restaurants, Pubs, Bars, Clubs, Hotels and Cruise Liners. The industry
is built around leisure time and the ability to spend disposable income.
iOS (originally ‘iPhone Operating System’) is a mobile operating system
created and developed by Apple Inc. and distributed exclusively for
Apple hardware. It is the operating system that presently powers many of
the company's mobile devices, including the iPhone, iPad, and iPod
The bank that issues credit cards, such as stamped with VISA or
MasterCard. The cardholder will have a credit agreement with the issuing
bank to supply funds, which is then taken from their bank account.
Kitchen Display System (KDS) displays the orders back to the kitchen
staff. There is no need for printed kitchen receipts. It improves
kitchen efficiency and save paper. Also allows for quick easy amendments
if a customer changes their mind on an order.
‘Kitchen Printer’. A printer, typically an impact printer (dot matrix)
located in the area where goods are prepared. An example is a restaurant
kitchen, where the order is placed and a printer in the kitchen prints a
ticket with the details of the food that needs to cooked. The concept is
also extended to remote bar locations, delicatessens and warehouses
where goods are prepared and shipped in a location away from the Point
This is when a customer wishes to rent or hire the EPOS solution for a
period of years. Typically this would be for 3 years and paid monthly
via direct debit. The benefits are that you spread the cost along with
tax advantages. Another benefit of Lease Hiring is at the end of the
agreement you could upgrade your EPOS system to the latest version
available at that time, which is easier to do if you are Lease Hiring,
because you send back the old system for a new one. Please note, the
customer has to fulfil standard credit acceptance/clearance criteria for
this option to be available. Full details on request.
A magnetic stripe card is a type of card capable of storing data by
modifying the magnetism of tiny iron-based magnetic particles on a band
of magnetic material on the card. The magnetic stripe, sometimes called
swipe card or magstripe, is read by swiping past a magnetic reading
A computer network or data network is a telecommunications network that
allows computers to exchange data. Network links can be wired or
wireless, and the Internet are also made up of many interconnected
‘Near Field Communications’ allow devices to communicate when they are
in close proximity. There are many different formats and radio
frequencies that devices can operate on, and only compatible devices
will be able to communicate with each other. Examples include
contactless payments via card or smartphone. Accessories that trigger
when NFC enabled devices near, such as night stands or door locks in
In EPoS Non-Turnover refers to actions that do not affect the business
turnover, in other words are not counted as sales and do not count
towards sales turnover or profit levels but could affect stock levels.
Omnichannel/Omni-channel is defined as a multichannel sales approach
that provides the customer with an integrated shopping experience. The
customer can be shopping online from a desktop or mobile device, or by
telephone, or in a bricks and mortar store and the experience would be
Stands for ‘Process Data Quickly’. A machine that takes credit/debit
cards and processes a transaction with an Acquiring Bank or Payment
Gateway Provider. Can be a chip and PIN device, or a simple Magnetic
A ‘personal identification number’ (PIN, pronounced "pin"; often
redundantly PIN number) is a numeric password shared between a user and
a system that can be used to authenticate the user to the system.
Typically, the user is required to provide a non-confidential user
identifier or token (the user ID) and a confidential PIN to gain access
to the system.
A machine readable 2 dimensional barcode made up of a pattern of black
and white squares, tradionally containing URLs but are often used in pos
to encode discount vouchers and customer sign on information
A method of using a small mobile point of sale device to collect a list
of items that customers in the queue for the till are purchasing, in
order to speed up the throughput at the till and so 'bust the queue
The actual time during which a process or event occurs. Relating to a
system in which input data is processed within milliseconds so that it
is available virtually immediately as feedback to the process from which
it is coming, e.g. in a missile guidance system.
A report provides details about information gathered in an easy to
understand format. In relation to EPoS, reports include details about
sales, stock, commission, and employee working hours, commission.
‘Software as a Service’. A term used for software running within a
server, set of servers or virtual environment that is dislocated from
the user. Often referred to as cloud-based services, hosted by the
service provider and delivered over a network and typically sold on a
Search engine optimisation (SEO) is the process of affecting the online
visibility of a website or a web page in a web search engine's unpaid
results—often referred to as "natural", "organic", or "earned" results.
‘Short Message Service’. Messages delivered over the mobile phone
network, originally simple text based messages of limited character
length but has evolved to refer to any form of message or image content
delivered through the mobile phone network.
‘Uninterruptible Power Supply’, is a power back-up battery with alarm,
which alerts the user to an external power failure, where data should be
saved and the system then requires shutting down before the battery
itself goes flat (dependant on battery size and charge level). Depending
on the UPS specification, the system may be able to operate during the
power outage for a period of time. These units typically also have surge
protection, to avoid damage to the system in the event of a power