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Privacy Notice

Your privacy is very important to us at Panda EPOS. Our privacy policy details the information we gather, how, what and why we might share that information plus what we do to protect your data.

What personal information do we collect?

PandaEPOS.com ("Panda EPOS Limited" or "We") collects personal information that you provide when using the Panda EPOS Limited website ("Site"). This data includes your email, password, first and last name, IP address, the date/ time, browser plus operating system, the URL you requested, PayPal email, your PayPal shipping address and other information. Examples of why this information is needed include assisting with pre-orders, delivery, payment gateway verification, promotions and marketing, data on website use to assist us in improving our customer experience for you and offering the most popular products. To contact you about information, sales, offers and new features, unless you have elected not to receive such communications in connection via this website. If you no longer want to receive information from Panda EPOS, you can select the unsubscribe link. You can browse the Panda EPOS Site without the need to create an account, however you may need to create an account when you purchase something and in order to take advantage of certain features, such as "Save for Later," "Address Book", the other Panda EPOS Limited services and support. We will ask you to confirm your business and account information when you contact our Technical Service department. This will allow us to protect your confidentiality by verifying your identity to protect you and your business.

How do we collect the information?

Purchase Information

When you make a purchase from Panda EPOS Limited, we collect your name and payment method information. We collect this information in order to bill you for your purchase (important for VAT reclaim and your potential tax allowances/entitlements). We also collect information that allows us to dispatch your order. This includes your name, billing address, shipping address, including contact phone number of the intended recipient.

When you create an account at PandaEPOS.com, you can choose to save your billing information. You can also save one or more shipping addresses in Your PandaEPOS.com Address Book. You may amend or delete this saved information anytime. Simply go to PandaEPOS.com. Log in with your ID and password, then edit or delete whatever personal information you wish.

Services Account Information

We collect personal information from users who wish to use any of the Panda EPOS Limited services. In order to use these services you must provide your email address and password or create an account at PandaEPOS.com.

Cookies and Other Computer Information

When you visit PandaEPOS.com , you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of cookies is to identify your IP address when you visit the Site, so Panda EPOS can enhance and customise your online experience.

You can browse PandaEPOS.com without cookies, however without these identifiers you will not be able to purchase or take advantage of various features of this Site. Examples of such features include saving your shopping basket for review later and/or, in the future, this providing a more personalised shopping experience. All browsers vary, so check the ‘help/support’ menu of your browser to see how to amend your cookie preferences. We also collect certain technical information from your computer each time you request a page during a visit to PandaEPOS.com. This information might include your IP address (Internet Protocol Address), your computers operating system (OS), browser version and the web address of a referring site, as may be applicable. We collect this information to enhance the quality of your experience during your visit to this Site and will not sell or rent this information to any third parties. Panda EPOS contract with 3rd party providers to supply data collection and reporting services regarding visitor activities on this Site, enabling us to track and measure performance of our marketing efforts. These 3rd party providers may also use cookies and might receive generic anonymous data about your browsing and viewing activity on our Site. None of your personally identifiable information (such as your name, address, email address, etc.) will be received by or shared with these third parties. As you browse PandaEPOS.com, advertising cookies will be placed on your computer so that we can understand what you are interested in.

Other times we may collect personal information

From time to time, PandaEPOS.com may conduct surveys and contests via this Site, email, other media. If you decide to engage, Panda EPOS might request a name, email address, mailing address and other relevant required information. At no time will we ever share, publish, distribute, sell or lease such information to any 3rd party.

How we use your personal information?

Information we collect on PandaEPOS.com may be used to enhance your shopping experience in the following ways:

Deliver merchandise and services that you purchase online. Register you as a member of PandaEPOS.com. Prevent fraud and bill you for your purchases. Confirm your orders. Respond to your customer-service inquiries or requests. Communicate great values and featured items to you. Find and stock the products you want. Customize your purchase experience.

How is your information protected?

Panda EPOS use the latest encryption encoding systems and technology, incorporating 128 bit SSL encryption ensuring any sensitive information which may be sent by you is protected from unauthorized interception. We employ leading edge firewall protection services to prevent unauthorised access into our servers. We fully maintain rigorous personnel hiring processes to identify potential employees with backgrounds which could represent a risk. All Panda EPOS employees sign a confidentiality agreement that prevents them from sharing any information which the employee may have access to. Panda EPOS deploy backup servers, power supplies and specialist software to guard against power outages and other disruptions that could represent risk to the integrity of your data. Specific secure encrypted login credentials are required in order to gain access to your account. When a user account has been terminated, procedures are in place to remove user data from the system who no longer have authority to access to our software, systems or servers.

When an employee leaves the business, we immediately remove and change the access rights and privileges that the staff member used to access customer and business data. Account login sessions are terminated after limited failed login attempts; all terminated login sessions are logged for follow-up. Passwords must contain at least six characters, one of which has to be upper case and nonalphanumeric (special). Inactive customer accounts, those that have shown no activity for 12+ months are invited to reengage, otherwise are purged from our system and servers.

When and with whom can we share your personal information?

We will never distribute, share, sell or lease your personal information to any third party organisations under any circumstances. In the normal process of providing customers the service they need we share customer information limited only with our partners, agents, representatives, service providers, and contractors for limited purposes and uses, including fulfilling customer orders; offering certain products and services in connection with your express instructions and requirements. with the Panda EPOS site; communicating to our clients; providing customer service and support; bespoke services; consultation; storing/backup, sharing and retrieving customers' images in our image portal; improving and enhancing customer' purchase experience; enabling access to our partners' web sites as required; providing a personalised purchase experience; preventing fraud including processing and completing payment transactions partners' web sites; providing a personalized purchase experience; preventing fraud and completing payment method processing. Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that a disclosure is important, valid and required to prevent harm or injury (such as product safety recalls, fraud risk, legal claims or other risks and/or liability) or to comply with verifiable and valid legal processes (warrants and writs) or as required by governing law. Under certain circumstances we may share aggregated, generic, demographic data and statistical information with selected partners. This is cloaked, generic, statistical by format and nature and not linked or identifiable to any personal information that can identify an individual person or entity.

How can you control the use of your personal information?

As user can amend, modify or delete their personal information anytime. Simply go to PandaEPOS.com. Login using your credentials, you can then amend whatever personal information you wish. Do not share Your PandaEPOS.com password with anyone. Other than on this Site, PandaEPOS.com will never ask you for your password.

How does Panda EPOS Limited secure information collected?

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:

  • Safeguarding all financial transactions done through this Site with Secure Sockets Layer ("SSL") encryption
  • Granting only employees who are providing a specific service access to your personal information
  • Working only with third-party service providers who we believe adequately secure all computer hardware.
Although we take great care and where our business is designed with safeguarding your personal data as our primary objective, it is important to remember that 100% data security does not exist, online or offline.

More about your privacy

We realize that making purchases at PandaEPOS.com, or any other web site, requires trust on your part. We take your trust in us seriously, and commit to you, our customers that we will work hard and diligently to protect the security and privacy of any data information you supply to Panda EPOS and that your personal data will only be used as detailed in this Policy and no more. This includes your contact information, in addition to any other personal data that can be linked to you in any way. We believe that you have a right to know, before purchase at PandaEPOS.com or at any other time, exactly what information we might collect from you, why we collect it and how we use it.

We have never and will never share, distribute or sell or lease your personal information to any organization or any person. You have the consent and right with full access to control your personal information as you desire. If you have an account at PandaEPOS.com and you want to change, modify or delete any of your personal information, you can do so anytime by going to PandaEPOS.com. Login using your credentials, you can then amend whatever personal information you wish.

PandaEPOS.com may provide links to certain third party web sites. This Privacy Policy applies only to activities conducted and personal information collected on this PandaEPOS.com web site. Please note other web sites outside of our control will have their own policies regarding privacy and data security.

Panda EPOS Limited will obtain your consent before allowing the download of any software from the Panda EPOS Limited Site, and Panda EPOS Limited will not automatically download any software to your computer system. When you consent to the download of software, you might receive automatic updates, bug fixes or patches relating to such software. You consent that any content, including (but not limited to downloaded software), required or auto updates, patches, bug fixes, reinstallations, modifications or software obtained through the use of the Panda EPOS Limited web Site is done at your own discretion and risk and that you will be solely responsible for any damages to your computer system or loss of data that may result from any such material.

Updates to this policy

If we amend, update or change our Privacy Policy, we will post everything on this Site, so that you will always be aware of what information we collect, use and disclose. We urge you to review this Privacy Policy periodically so you can identify if it has been changed or updated and therefore reflects your expectations . If you have any questions about the Privacy Policy, please contact us via admin@PandaEPOS.com or call at +44-(0)1452-332211. Write to us: 17 Brunswick Road, Gloucester, GL1 1HG, Gloucestershire, United Kingdom